Cellular Mobile Consumer Satisfaction Survey results released by NCA
News date: 29th April 2014

The National Communications Authority (NCA) Tuesday released the results of a nationwide Cellular Mobile Consumer Satisfaction Survey which was commissioned to determine perception of mobile phone users with regard to the services they receive from their service providers.

With consumers becoming more discerning, refined and more expectant of service providers and for consumers to have value for every pesewa they spend, the NCA for the first time since 2007 and 2009 made its findings public to ensure that Ghanaians have an understanding of how they perceive their service providers.

The survey has provided the Authority with empirical evidence to tackle identified gaps by focusing on compliance and monitoring and by developing regulations and contributing to policy development for the growth of the industry

The report said the telecom market in Ghana was characterized by . . .


The report can be downloaded at the NCA website here:

Source: &